Frequently Asked Questions
Everything you need to know about your second skin.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our fabrics are designed with high-stretch recovery, so if you are between sizes, we suggest sizing down for a compressive fit or sizing up for a relaxed feel.
What is your return policy on intimate apparel?
For hygiene reasons, we can only accept returns on underwear that is unworn, unwashed, and still in its original, sealed packaging. All returns must be initiated within 30 days of delivery.
How should I care for my NAKED garments?
To maintain the integrity of the micro-fibers, we recommend machine washing on a cold, gentle cycle inside a mesh laundry bag. Always air dry; high heat from dryers can damage the elastic fibers.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
Are your materials sustainably sourced?
Yes, we prioritize the planet. Our signature collections use Tencel™ Modal and recycled nylon, which are sourced from renewable wood pulp and repurposed waste to reduce our environmental footprint.
Can I change my order after it has been placed?
We process orders quickly to ensure fast delivery. You have a 60-minute window after placing your order to contact our support team for any modifications or cancellations.